I only meant to give a quick comment but as I was writing the same, I got carried away. So, I thought, why not blog about it?
It all started with the shared Note entitled "The Call of Call Center Agents", privilege speech of Rep. Raymond Palatino delivered in 2009 ( (http://www.facebook.com/notes/milet-miranda/the-call-of-call-center-agent/136830689712269).
